Everything you need to get the most from The Row. Browse the common questions below or reach out to us directly — we are always glad to help.
Common questions
Frequently asked
Open the Wardrobe tab and tap the add button. Choose the garment slot (top, bottom, outer, shoes, bag, or accessory), pick a type from the catalogue, and select a colour. The piece is saved immediately to your local wardrobe.
The live score is calculated across four dimensions — Colour harmony, Proportion, Formality balance, and Style cohesion. Each dimension contributes points, and the total score updates as you add or swap pieces in the Builder. Higher scores indicate a more considered, well-balanced look.
The Builder shows a flat-lay canvas with a slot for each layer of an outfit — outer, top, mid-layer, bottom, dress, shoes, bag, and accessory. Swipe a slot left or right to cycle through the pieces you own for that slot. Lock the slots you are happy with and tap Shuffle to randomise the rest. When you are satisfied, tap "Open the look" to save or log it.
Go to the Diary tab. Tap today's date to open the day entry, then choose an outfit from your Builder or saved looks. The diary keeps a month-by-month record and counts your consecutive wearing streak.
Bag Check runs five compatibility checks to see whether a particular bag works with the rest of your outfit — considering formality, colour, and occasion. It also ranks all your bags from best to worst match so you can make a quick decision.
Yes. In the Diary tab, tap the plan-week button to automatically generate a different outfit for each of the next seven days. The planner avoids repeating hero pieces so every day looks fresh. You can accept, swap, or clear any planned day individually.
When you log an outfit in the Diary, all pieces in that outfit have their "times worn" count updated automatically, along with the date last worn. You can also update individual pieces from the wardrobe detail view.
Open the piece's detail page from the Wardrobe tab and scroll to the bottom. Tap Remove piece and confirm. The piece is removed from your wardrobe and will no longer appear in the Builder or Bag Check. Any diary entries that included it are not affected.
All wardrobe, diary, and preference data is stored locally on your device. Deleting the app permanently removes all of it. For more details, please see our Privacy Policy.
Because your wardrobe and diary are stored privately on your device, they do not transfer automatically if you delete and reinstall the app. If your device's native backup includes app data, the data may be restored alongside the app. We recommend reviewing your device backup settings if this is important to you.
First try closing and reopening the app. If the problem continues, try restarting your device. If neither helps, please contact us at [email protected] with a brief description of what you were doing when the issue occurred and we will look into it promptly.
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